AI in Property Operations Management in Hospitality: Maintenance

In hospitality, property operations management is all about speed and precision. Rooms must be ready on time, issues resolved quickly, and processes kept seamless to avoid delays that disrupt both the team and the guest experience. A simple fault, like a flickering light or a dripping tap, can be time consuming to report, assign, and fix. This is where artificial intelligence (AI) can make a real difference.  

By streamlining reporting, automating task description, and ensuring nothing slips through the cracks, AI is helping hospitality teams move faster and operate more efficiently. At Alkimii, we are excited to show how AI can transform everyday property operations, starting with maintenance. 

AI Use Case for Maintenance 

AI is no longer a futuristic concept. In hospitality, it is already becoming part of everyday operations, helping teams save time, reduce manual work, and improve communication. 

Here are a few ways AI is changing maintenance in hotels today: 

• Faster reporting and action plan: Snap a photo or record a voice note, and AI creates the task details instantly. 

• Less ambiguity: Automatic descriptions mean task descriptions are clear and concise. 

• Better visibility: Tasks are logged directly in your system, so managers can track progress without chasing updates. 

• Happier guests: Quicker fixes mean a smoother stay and better reviews. 
  

AI Maintenance Tasks: Now in Beta 

That is why we are introducing AI Maintenance Tasks, now available in beta for Alkimii Property customers. With this feature, reporting issues becomes as simple as: 

• Take a photo 

• Select your location 

From there, our AI automatically suggests a task title and description based on the image which can be allocated to a particular location, category, priority, and assignee.  

Prefer to use your voice? Simply record an audio message describing the issue, and the AI will generate the task details for you. 

 
Top tip: mention the location when recording your audio message. 

What This Looks Like in Practice 

Picture a busy morning turnover: 

• A room attendant notices a broken lamp while preparing a guest room. 

• Instead of interrupting their workflow to write a detailed note, they snap a quick photo. 

• Within seconds, the maintenance team has the information they need, with the task clearly logged in the system. 

This simple change reduces delays, helps ensure nothing is missed, and keeps operations running smoothly. This means happier guests and less frustration for your team. 

Want to Try it Out?

We have opened early access to AI Maintenance through a beta programme available to Alkimii Property users. 

• Already an Alkimii Property user? Email us at hello@alkimii.com and be among the first to put AI to work in your property operations management.  

• Not yet an Alkimii Property user? Book a demo today!