Managing a Multi‑Generational Workforce in Hospitality: Insights for 2025 and Beyond

The hospitality industry has always been about people - and in 2025, it’s more multi‑generational than ever. Today, four generations are working side‑by‑side in hotels. 

From Baby Boomers and Gen X to Millennials and Gen Z, each group brings its own expectations, habits, and motivations. Understanding these dynamics is no longer just a nice‑to‑have - it’s a core part of how successful hospitality teams attract, engage, and retain talent. 

Why does this matter? 

In a recent study of Irish hospitality staff conducted by Alkimii, we found that: 

• Gen Z (born ~1997–2012) now make up 44% of the workforce — making them the biggest group in the sector. Yet nearly 38% of Gen Z staff leave within their first year. 

• Millennials (1981–1996) remain the engine of the industry, with strong engagement and rising representation in mid‑senior roles, making up roughly 33% of staff. 

• Gen X (1965–1980) and Baby Boomers (1946–1964) offer deep experience and loyalty. However, Boomers have the highest absence rates due to health and age‑related factors. 

Each generation has distinct patterns when it comes to attendance, turnover, digital engagement, and career progression. Gen Z staff, for example, are highly connected digitally but have a higher tendency for lateness and early turnover. Meanwhile, Boomers remain more structured and engaged in traditional ways, making them vital mentors and role models for younger staff. 

What can you do? 

 
To build a strong, resilient workforce that taps into the best of every generation: 

✅ Invest in tailored onboarding for Gen Z, with digital mentoring and quick wins that foster loyalty. 
✅ Reinforce structure and provide role clarity for Boomers and Gen X staff. 
✅ Engage Millennials with regular feedback, development opportunities, and a pathway to leadership. 
✅ Adopt digital communication and mobile‑first tools that appeal to younger generations and complement traditional methods that suit older staff. 

The takeaway?  

Understanding the generational makeup of your workforce isn’t about putting people into boxes - it’s about creating an environment where every team member can thrive. By adapting your approach for each generation, you can reduce turnover, boost engagement, and build stronger, more resilient teams across your hotel. 

👉 Download the full whitepaper to explore the data, strategies, and actionable steps you can implement right now to lead across generations - and create a culture where every employee can grow, contribute, and stay for the long term.