Kind service is our kind of service
One of Alkimii's promises is kind service from wonderful humans. We believe this is the key to better customer service and loyalty, and we designed Alkimii to provide your team with the digital tools to achieve it. We've also created a company that’s home to like-minded, wonderful people
The Alkimii Story
The seeds for Alkimii were planted back in 2004 when our founder, Ronan McAuley, left Jurys Doyle Hotel Group to buy and run a local hotel close to where he grew up. He quickly realised that, even then, technology was lagging behind the hospitality industry’s requirements.
Fast forward more than a decade of hands-on experience in hotel ownership, and voila, Alkimii was born in 2015. Ronan's vision was clear—to bridge the technological gap in the industry.
Here at Alkimii, we're not just about fancy tech—we're about ideas that make a real impact. Where do we get these brilliant ideas, you ask? Well, it's like a mix of knowledge and inspiration. We draw from books, network with amazing people, and attend events that spark creativity.
And you know what sets us apart? Ronan crafted Alkimii to operate like a hospitality business, with customer satisfaction taking the spotlight. Because at the end of the day, kind service is our kind of service!
Alkimii is a simple and beautiful platform for hotel managers and their people.
With a mobile-first approach, Alkimii gives everyone on your team the online services they need to do their jobs with less friction, allowing them to focus on what matters: an excellent guest experience.
Dalata Hotel Group was our first customer until we emerged from stealth in 2017 with five services packed into the Alkimii platform.
Properties in Ireland & the UK have Alkimii installed
Users in hotels with Alkimii on their smartphones or computers
Is the customer satisfaction rating for our Customer Success team
Alkimii Leadership
Meet some of the wonderful humans that create Alkimii. We have a mix of deep hospitality experience and software know-how.
Ronan McAuley
CEO and Founder
John McAuley
CTO
David Byrne
COO
Conor Daly
CFO
Andrea Miras
Talent, People and Culture Manager
Kate Moynihan
Director of Growth Europe
Sinead Marron
Director of Growth UK
Naue Tunes
Marketing Manager
Katie Hatch
Customer Success Manager
Gary White
Head of Implementation
Tristan Fagan
Solutions Architect
Jane O’Brien
Executive Assistant
Our values
- We do the right thing, even when no one is watching.
- We’re transparent. It is essential for trust.
- We’re kind, whenever possible. (It is always possible!)
- We’re different and do the unexpected to delight our team and customers.
- We’re generous with our time, knowledge and moments.
- We stay humble with grace.
- We’re grateful for our team and customer
Our Customer Success Team
At Alkimii, we take immense pride in our commitment to exceptional service. Our Customer Success team stands at the forefront, embodying the core values that define us – humility, transparency, and kindness.
🌟 98% Customer Satisfaction: Our Customer Success team has achieved an impressive 98% customer satisfaction rate. This remarkable achievement is a testament to our unwavering dedication to understanding and exceeding the unique needs of each client.
Join the Alkimii team.
Do you speak hospitality and have a passion for enabling customers and end-users to do their best work? We currently have vacancies in our Skerries, Ireland; Malaga, Spain; and UK offices.
Alkimii is a simple & beautiful HR and operations platform that will engage & empower your people.
Good people do a great job with the best tools.
Request a demo today