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Operations Management

Lost & Found and Concierge

Elevating Guest Service and Satisfaction
 
Delivering outstanding guest experiences is at the heart of any hospitality business. Alkimii Property’s Lost & Found and Concierge features provide a digital-first solution to handle lost items and delivered packages, ensuring that teams can respond promptly and efficiently.

 

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Lost & Found

Managing lost items can be a challenge, but our Lost & Found feature makes it simple and efficient. By digitising the process, you can now track and return lost items with ease, ensuring a positive guest experience and minimising administrative burden.

  • Log, track, and manage all lost items in a single, searchable database
  • Store and manage photos and descriptions of items for accurate identification
  • Maintain a digital paper trail to track the status and history of each item

 

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Concierge

Designed to elevate the guest experience by providing a streamlined approach to managing delivered items. From package deliveries to dry cleaning, the Concierge tool helps hospitality teams to:


  • Log and track guest items, such as dry cleaning, packages, and personal belongings
  • Access real-time status updates regarding guests deliveries
  • Maintain detailed item profiles for efficient management and quick reference

 

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FAQ

  • When a guest reports a missing item, take detailed notes, including the item description and location where it was last seen. Conduct a thorough search, involve housekeeping and security if necessary, and keep the guest updated throughout the process. You can also use a software, like Alkimii, that will help you to seamlessly record missing items and inform your team.
  • Store unclaimed items in a secure, centralised location and log them in a tracking system. Follow the hotel’s policy on how long items should be kept and how they are disposed of, such as donating or discarding.
  • Log incoming packages with details like the guest’s name and delivery time. Notify the guest promptly and ensure packages are securely stored until collection. Use a tracking system to avoid misplaced packages.

Learn more about Alkimii Property

Alkimii Property seamlessly handles all your Checklists, Maintenance needs, and compliance requirements while fostering efficient communication. Our suite of features creates a comprehensive solution that reduces risk and enhances overall property operations management.

Shift Notes

Elevate Your Efficiency, Transform Your Workflow

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Checklists

Manage Risk and Ensure Proactivity

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Incidents

Mitigating Risks

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Maintenance

Maintenance Excellence, One Task at a Time!

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Find out how we can help you to improve your property operations.

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