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Cashel Palace Hotel: Simplifying Hospitality Management with Alkimii

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Industry

Hospitality

Challenge

Before Alkimii, Cashel Palace Hotel relied on fragmented communication channels, manual HR processes, and paper-based checklists, making it difficult to maintain consistency and efficiency. The leadership team recognised the need for a unified platform to streamline operations and enhance workforce management.

Results

Cashel Palace Hotel improved efficiency, reduced administrative workload, and gained real-time payroll insights with Alkimii, leading to better cost control, seamless communication, and a more organised approach to property and people management.

Key Product

Alkimii People

cashelpalacehotel.ie

"With Alkimii, there is now a natural place for staff to go for everything—contracts, scheduling, communication, maintenance tasks, or even just to check shift notes. It’s an all-in-one system that we simply didn’t have before.”

Adriaan Bartels

General Manager

"We were looking for a one size fits all app. Basically, I didn't want to have an app for maintenance, an app for staff chat etc. I didn't want the staff who came here to have about four or five different apps for various ways of communicating. Luckily, we did our research and we came across your company. We met the owner, Ronan, and it was pretty much what we were looking for."

Adriaan Bartels

General manager

"The flexibility of Alkimii People has been a game changer for us. I can’t imagine operating without it!"

Adriaan Bartels

General Manager

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The Story of Cashel Palace Hotel

The Cashel Palace Hotel represents an exceptional blend of heritage and luxury, offering guests immersive experiences in the peaceful surrounds of County Tipperary. Boasting 42 uniquely styled bedrooms and suites, the hotel also features multiple dining options, a state-of-the-art spa, and event spaces accommodating up to 200 guests. It is also a member of Relais & Châteaux, an association of unique hotels and restaurants worldwide.

The Challenge at Cashel Palace Hotel 

Before Alkimii, Cashel Palace Hotel relied on a blend of instant messaging apps for staff communication and manual processes for maintenance requests, onboarding, and HR compliance. They were seeking a single, integrated solution to streamline communication, bolster HR processes, ensure property compliance, and deliver real-time insights to help them effectively manage costs.

 

Why Cashel Palace Hotel Chose Alkimii 

While researching hospitality software solutions, Cashel Palace Hotel’s leadership connected with Alkimii’s team. They were drawn to the idea of minimising the number of digital “touchpoints” employees would need—no more separate platforms for maintenance, scheduling, chat, or HR. Alkimii’s unified offering stood out. In particular, General Manager Adriaan Bartels and the finance director recognised the potential for the Payroll Forecasting feature, which would allow them to keep a closer eye on wage costs against forecasted revenue. After meeting with Alkimii’s founder, Ronan, the Cashel Palace team was confident they had found a partnership that understood their operational challenges and ambitions. 

 

How Alkimii Responded 

From day one, Alkimii worked with Cashel Palace Hotel to implement both the People and Property solutions. Because this was a brand-new system for most staff, Alkimii provided onboarding support and training, ensuring a smooth transition. Early on, the focus was on setting up the digital employee records, shift notes, and checklists. Staff quickly adapted to a single, user-friendly app for communication, task-tracking, and HR documentation. Adriaan Bartels highlights how the system gave employees an option to switch notifications on or off, striking a practical balance between staying informed and preserving personal time. This approach reinforced a healthy work environment—aligned with the hotel’s reputation for great staff experiences. 

 

Transforming Operations with Alkimii

The implementation of Alkimii brought significant improvements:

1. Time Savings:
    • HR and onboarding processes have become more efficient, freeing hours each week for managers and staff alike.
2. Cost Management:
    • Real-time payroll forecasting helps keep labour costs in line with revenue forecasts.
3. Time Savings:
    • The integrated chat and shift notes functions allow for clear, accountable communication across departments, bridging different shift patterns.
4. Compliance and Accountability:
    • The integrated chat and shift notes functions allow for clear, accountable communication across departments, bridging different shift patterns.

 

The Impact

Alkimii has transformed operations at Cashel Palace, streamlining HR processes and saving valuable administrative time. Digitally signed contracts and efficient onboarding have reduced paperwork, while real-time payroll insights allow managers to control staffing costs with ease. Data-driven decision-making ensures labour costs remain aligned with revenue targets, improving overall cost management. Operational efficiency has been enhanced through proactive maintenance tasks and digital checklists with NFC tags, minimising the risk of oversights. Additionally, compliance is now more seamless, with digital contracts and real-time payroll data ensuring accuracy and regulatory adherence.

“There’s now a natural place for staff to go for everything—contracts, scheduling, maintenance tasks, or even just to check shift notes. It’s an all-in-one system that we simply didn’t have before.” 

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