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Speed Matters: The Power of Instant Communication in Hospitality

| Alkimii

In an industry where time is of the essence, speed becomes the cornerstone of success. The hospitality industry is focused on delivering exceptional service that exceeds guest expectations. Today’s guests don’t want to be kept waiting. Whether it’s prompt room service or a speedy response to a request, swift actions will pave the way for satisfied customers. The real trick is to balance speed with quality. You aim to deliver a quick, efficient service without compromising the level of hospitality provided.


The importance of real time communication in hospitality

In the competitive world of the hospitality industry, real time communication isn't merely a convenience; it's an absolute necessity. Guests have come to expect immediate service and swift problem resolution. Without your employees being able to communicate with each other in real time, meeting these expectations becomes a daunting task.

However, the true power of real time communication lies behind the scenes. To begin with, it empowers you to optimise operations to their fullest potential. With instant messaging at their disposal, managers can promptly convey crucial information necessary for employees to excel in their roles, ensuring that the right individuals are in the right place at the right time.

Real time communication fosters an environment where information flows seamlessly among managers, teams, and individuals. This is particularly vital for delivering a coordinated service, especially during peak periods or events, where rapid adjustments are often necessary to maintain a flawless guest experience. It keeps teams synchronised with shifting demands and enables managers to stay one step ahead. Most importantly, it means that any team member can receive an instant answer to a question when it truly matters. Effective communication in the hospitality industry revolves around responding in the moment.

In the fast-paced world of hospitality, timing is critical when addressing issues. Problems can arise unexpectedly, and it's crucial to respond swiftly to minimise their impact. With an instant messaging app at their disposal, employees can report issues, seek guidance, and receive solutions the moment a problem arises. A rapid response reduces disruptions for guests and ensures smooth operations.

 Furthermore, in matters of safety, the value of a quick response is immeasurable. Guest and employee safety and security take top priority. In the event of an emergency, it's vital that every employee can take immediate action. Picture a scenario where you need to disseminate urgent safety instructions throughout your entire operation. Do you have the means to instantly contact every employee? If not, it's time to establish a system where employees can securely communicate privately or in groups.

In situations demanding immediate attention, real time communication guarantees that employees receive safety instructions instantly and can take necessary actions. This is essential for the well-being of both employees and guests.


The problem with standard messaging apps

When considering the necessity of real time communication, while it may seem convenient to utilize a common app like WhatsApp or Messenger, there are several drawbacks to using them for communication within a hospitality work environment.

Security and privacy concerns are significant issues associated with promoting the use of messaging apps for business purposes. Many of these apps are not designed to handle company data and lack robust security features. This leaves your sensitive information vulnerable to potential data leaks and breaches, which can have far-reaching consequences.

Privacy is another concern to address. As a company, you must adhere strictly to GDPR legislation. Many apps collect and store user data, potentially placing your business in violation of the law. It's also crucial that business information remains within the confines of the organisation. With standard apps, it's all too easy for departing employees to remain in group chats, as there is no centralised oversight of group membership. This may lead to potential GDPR violations and broader security concerns regarding access to company information.

Another critical GDPR issue pertains to WhatsApp groups, where everyone can view each other's contact numbers. Often, these numbers are the personal phone numbers of employees, and a business should refrain from requesting employees to share their personal information. Furthermore, there is no straightforward way for users to report inappropriate content. It's imperative to seek a system that incorporates this safeguarding element.

Equally important is maintaining a clear distinction between work and personal life. Preserving a healthy work-life balance is essential for the well-being of your staff. Using a standard messaging app can disrupt this delicate equilibrium. Because messages can be received and answered at any time, employees may find that work encroaches upon their precious personal time. This blending of personal and professional life can spill over into other aspects as well. For instance, since messaging apps are not typically regarded as work tools, there's a higher likelihood of sharing inappropriate content. Additionally, employees may become accustomed to responding informally on their usual app, potentially leading to unintended lapses in professionalism, particularly when communicating with management.


The reason why you need a work tool designed for the job

Give your employees a secure messaging app that delivers real time communication without the downsides.

To safeguard sensitive personal and confidential information within your HR department and securely convey guest data while maintaining GDPR compliance, it is essential to implement hospitality communication solutions tailored for these purposes. Such a robust platform will guarantee that employees cannot access each other's contact details within the system. Additionally, departing employees will be automatically removed from groups, alleviating concerns about privacy and security. The installation of secure and private work tools specifically designed for the hospitality industry will provide you with peace of mind.

Furthermore, a secure real time messaging app will ensure that you have access to all necessary information when it's needed. In contrast, standard messaging apps may allow for the deletion of important conversations, and limited data retention policies can hinder the ability to reference past interactions. With a messaging platform purpose-built for the business environment, critical data will be securely stored without the risk of deletion. This not only offers a secure storage solution but also ensures easy access to data whenever required.

Integration is a crucial consideration as well. Your messaging app should seamlessly integrate with your other platforms. If your real time messages are siloed from your rosters, checklists, and handovers, it can be a frustrating endeavour to connect all the dots. Fragmented workflows are a headache when striving for operational efficiency. An employee communication platform consolidates everything into one accessible yet secure location, seamlessly interconnecting all the elements.

Transitioning your team communications to a work-focused messaging tool brings substantial advantages that extend beyond mere efficiency and organisation. It establishes an invaluable communication channel connecting management, employees, and team members. Simultaneously, it serves as a potent tool for engaging employees and monitoring their sentiment. By broadcasting messages in real time, you can elevate employee engagement levels. For instance, you can promptly share a "well done team!" message on the group messaging or app newsfeed in response to outstanding guest feedback.

Additionally, with a work-focused messaging tool, you can easily share documents, photos, and videos, all of which are securely stored, ensuring that your important assets and resources are readily accessible and protected.

In an industry where every second counts, real time communication is the currency of efficiency. And with tools designed for the job, you can rely on seamless and secure communication that instantly connects your teams - giving you a competitive edge.


Alkimii Chat

Our Alkimii chat feature is a cornerstone of both our Property and People products. It serves as a centralised hub where everything, from casual greetings to critical business information, converges into one accessible platform. What sets it apart is that your staff is already familiar with the app, using it to check their roster, manage time attendance, and request holidays. Now, with the integrated chat feature, important messages are readily available to them.

They can effortlessly share documents, videos, and pictures, enhancing the ease and efficiency of communication. Moreover, the inclusion of voice messages adds another dimension to the exchange of information, making communication even more versatile and dynamic. Your team can also send individual chats as well as participate in departmental, company, or other group chats to stay up to date on all they need, ensuring that communication remains flexible and adaptive to your organisation's requirements.

Furthermore, the chat feature goes beyond convenience; it prioritises employee well-being by automatically muting notifications when employees are off duty, ensuring they enjoy uninterrupted rest during their days off. This considerate approach demonstrates our commitment to fostering a work-life balance that employees will truly appreciate.

These remarkable features are just a glimpse of the comprehensive solution we have tailored specifically for the hospitality industry, designed to streamline operations and enhance communication in a way that reflects the unique needs and challenges of your sector.

Alkimii Chat

Do you want to learn more about how Alkimii can improve your team’s communication?

Book a demo today!


About Alkimii

Alkimii is a simple and beautiful platform for hotel managers and their people. It gives everyone on your team the online services they need to do their jobs with less friction. Allowing them to focus on what matters: an excellent guest experience.

Alkimii People puts all your HR requirements in one digital place. It’s a shared platform that provides all the tools your people need to do their jobs effectively, and it keeps them engaged at the same time. It offers an effective channel for both news and chat, and can be used to share documents, photos, videos, and links - keeping everyone in the loop. It makes interaction instant, seamless, and 100% paperless.

Alkimii Property gives your team all the information they need, integrated into a single app. Checklists, handovers and reports have you covered at all times, and preventative maintenance is a cinch. Plus, you can manage staff and guest incidents as they happen with seamless real time communication and full oversight.

Find out more at https://www.alkimii.com


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Why choose Alkimii

Specialist hospitality software, built on experience, proven across hundreds of hotels.

After years of working in the hospitality industry and running his own hotel our founder Ronan McAulay knew first hand the technology challenges that the hotels face. Alkimii was built to exclusively solve these challenges.